Returns, cancellations and refunds
This policy applies to purchases from Console Forge Ltd and is in addition to your statutory rights.
Online cancellation rights
If you are a UK consumer buying a standard product online, you normally have the right to cancel your order within 14 days after the goods are delivered, without giving a reason. After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
Some goods made to your specifications or clearly personalised may be exempt from the statutory change-of-mind cancellation right. Where we believe that exemption applies to a particular order, we will make this clear before the order is placed. This does not affect your rights if goods are faulty, not as described or otherwise do not meet your statutory rights.
How to request a return
Email hello@consoleforge.uk with your order number and the reason for your request. Please wait for return instructions before sending a computer back so that it can be packed and transported safely.
Our registered company details are available on the Company Information page. Do not send returns to our registered office unless we specifically instruct you to do so.
For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we agree otherwise. You should take reasonable care of the goods while they are in your possession. We may reduce a refund where handling has gone beyond what would reasonably be permitted when examining goods in a shop and this has reduced their value.
Faulty goods
If your system is faulty, damaged on arrival or not as described, contact us as soon as possible. Your rights under the Consumer Rights Act 2015 and other applicable consumer law are not affected by this policy. Depending on the circumstances, the appropriate remedy may include repair, replacement or refund.
Refund timing
Where a statutory cancellation applies, refunds will be made within the time required by law, normally within 14 days of us receiving the returned goods or receiving satisfactory evidence that they have been sent back, as applicable. Where required, we will also refund the standard outbound delivery charge. Refunds are normally made using the original payment method.
Cancellation notice
You can cancel by emailing us with a clear statement that you wish to cancel. You may use the following wording if helpful: “I hereby give notice that I cancel my contract for the sale of the following goods: [goods], ordered on [date] / received on [date], order number [number], name [name], address [address], date [date].”